Privacy Policy

1. Who We Are

Jetset Business Center (“Jetset”, “we”, “us”, or “our”) operates the website at jetsetbc.com and provides serviced offices, coworking, meeting rooms, virtual office services, and company formation in Business Bay, Dubai, UAE.

We are committed to protecting your personal data in accordance with the UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL) and its implementing regulations.

2. Data We Collect

We collect personal data only when you voluntarily provide it or when it is collected automatically as you use our website.

Information you provide directly

• Contact form: Full name, email address, phone number, message content, and your selected area of interest.
• WhatsApp enquiries: Your WhatsApp display name and message content when you contact us via the WhatsApp button on our site.
• Tour bookings: Name, email address, and preferred meeting time when booking via our scheduling widget.

Information collected automatically

• Analytics data: Pages visited, session duration, browser type, device type, and approximate geographic location (city level), collected via Google Analytics.
• Cookies and local storage: Used to remember your cookie consent preference and to support analytics.
• Server logs: IP address, timestamp, and HTTP request details, retained by our hosting provider for security and diagnostics.

AI chat logs (if applicable)

If you interact with an AI chat assistant embedded on our site, your conversation may be processed by a third-party AI provider. Messages you send may be retained to improve service quality. Do not include sensitive personal or financial information in chat messages.

3. Why We Collect Your Data

We do not use your data for automated decision-making or profiling that produces legal or similarly significant effects.

4. How Long We Keep Your Data

• Contact form submissions: Up to 24 months from date of submission, or until the enquiry is resolved, whichever is sooner.
• Customer and tenant records: For the duration of the business relationship plus 5 years, as required by UAE commercial law.
• Analytics data: 26 months (Google Analytics default retention period).
• Server logs: Up to 90 days.
• Cookie consent record: Stored locally in your browser until you clear it.

5. Third-Party Processors

We share your data with the following processors only to the extent necessary to deliver our services. All processors are contractually bound to protect your data.

We do not sell, rent, or trade your personal data to any third party for marketing purposes.

6. Cookies

Our website uses cookies and similar technologies. You can manage your preferences via the cookie consent banner shown on your first visit.

7. Your Rights Under UAE PDPL

Under the UAE Personal Data Protection Law, you have the following rights regarding your personal data:

• Right of access: Request a copy of the personal data we hold about you.
• Right to rectification: Ask us to correct inaccurate or incomplete data.
• Right to erasure: Request deletion of your personal data where there is no legitimate reason for us to continue holding it.
• Right to restrict processing: Ask us to suspend processing of your data in certain circumstances.
• Right to data portability: Request transfer of your data to you or a third party in a structured, machine-readable format.
• Right to withdraw consent: Where processing is based on consent, you may withdraw it at any time without affecting prior lawful processing.
• Right to object: Object to processing based on legitimate interests where your individual circumstances justify it.

To exercise any of these rights, contact us at contact@jetsetbc.com. We will respond within 30 days. We may need to verify your identity before processing your request.

8. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These include TLS encryption for data in transit, access controls, and regular security reviews. However, no method of transmission over the internet is 100% secure.

9. International Transfers

Some of our third-party processors are located outside the UAE. Where personal data is transferred internationally, we ensure appropriate safeguards are in place, such as contractual clauses consistent with applicable UAE data protection requirements.

10. Children's Privacy

Our services are not directed at individuals under 18 years of age. We do not knowingly collect personal data from children. If you believe we have inadvertently collected such data, please contact us immediately so we can delete it.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will update the “Last updated” date at the top of this page. We encourage you to review this policy periodically.

12. Contact Us

For any privacy-related questions, data requests, or complaints, please contact our data privacy point of contact:

You also have the right to lodge a complaint with the UAE Data Office if you believe your data protection rights have been violated.